Triple zero calls have been impacted by a major telco’s outage across the country.
Police have confirmed that some customers’ ability to make calls to emergency services has been impacted.
“A Telstra outage is currently affecting customers nationwide, impacting their ability to make phone calls, including calls to Triple Zero from Telstra services,” a WA police spokesperson said.
“If you have a vulnerable family member, friend, neighbour or co-worker, consider offering support during the service disruption.
“If you are affected and do not have access to an alternative mobile or landline service, police recommend making arrangements with a neighbour, family member, or friend so you can access a working telephone in an emergency.
“Police communications systems are not affected.”
When contacted by The Nightly, NSW ambulance and police emergency services confirmed that their systems were not impacted; however, Telstra users attempting to reach triple zero may not be able to.
At 6.37am (4.37am WA time) on Wednesday, website Downdetector indicated that 7649 users were having issues with Telstra.
It appears that they were first reported around 4am, with reports filed in states right across the country.
Most of the issues reported on Wednesday morning were related to mobile signal and internet.
The issue is also impacting train services in Victoria, Emergency Management Minister Kristy McBain confirmed in a statement to The Nightly.
“We are also aware the issue is also affecting Victoria’s V/Line regional train services,” she said.
“We understand Telstra is working on resolving the issue, and arrangements are being made for affected rail passengers.
“Like all telcos, Telstra must notify customers and emergency services of any major outage.”
Payments app Tyro, which reportedly services the EFTPOS terminals of about 80,000 businesses, has been impacted by the outage.
“We’re aware of an issue with a national telephone network provider and that some customers may not be able to connect to the 4G network right now to process EFTPOS transactions,” they wrote on their website.
“As an interim solution, until service is restored, please try connecting to your ethernet or WiFi network.
“While this issue is outside Tyro’s control, we’re actively monitoring the situation and will provide updates as they become available.”
When The Nightly spoke with local cafes, they said some customers were unable to make payments because of the outage.
A Telstra spokesperson confirmed the telco was working to solve the problem but did not say how long it is expected to remain.
“We’re investigating an issue affecting some mobile calls and data connections as a matter of priority,” they said.
“If you’re having trouble connecting, try again as it may work on a retry.
“Fixed internet services like NBN are not affected. We’re on it and will share an update as soon as it’s fixed.
“Thanks for sticking with us.”
The latest outage comes after other telecommunications giants Vodafone and Optus experienced recent gaffes that proved fatal.
In June, Vodafone customers were left with intermittent reception and data issues across Australia.
The telco said customers who could not access the network were able to use emergency triple zero by connecting to other available mobile networks.
Two deaths have been linked to an outage at Optus in September 2025, which lasted almost 14 hours and affected hundreds of calls in four states and territories.
New rules were handed down by the Australian Communications and Media Authority in March forcing telcos to publish when the outage started and when it was restored in detail as well as the cause.
More to come...
With AP
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